Refund Policy

Green Build Academy is operated by Sustainability Teaching and Research Institute Pvt Ltd. In this policy, “Academy”, “we”, “us” and “our” refer to that company; “you” refers to the learner or purchaser.

This policy applies to payments made to Green Build Academy for its learning products, courses, memberships and paid programmes, including purchases processed through our authorised learning or checkout platform. Your receipt identifies the purchase covered by your request.

Our focus is green building education, certification preparation and practical career development. What you receive depends on the product you buy; a course purchase does not automatically include every Academy offering.

Certification preparation courses

Preparation for LEED Green Associate v5, LEED AP BD+C, IGBC AP, WELL AP v2.0 and Estidama PQP-PBRS. Depending on the course purchased, learning resources may include video lessons, study guides, practice questions, mock tests and flash cards. The specific inclusions are those stated on your course offer at purchase.

Silver Membership

Silver brings together LEED Green Associate and IGBC AP preparation, community and accountability, Inner Circle calls and the 90-day Greenathon. A membership refund relates to the membership purchase as a whole, not a separate cash value for each included benefit.

Greenathon and practical career learning

The 90-day Greenathon includes 10 guided modules covering career positioning, job-market understanding, networking, pitching, green building rating-system credits, documentation and implementation, and green materials. It supports applying your learning; it does not guarantee a job, project, salary increase or client.

Community, Inner Circle and webinars

Member discussions, accountability and Inner Circle sessions are included where the purchased offer provides them. Webinar registration may be free or part of an offer. Free registrations have no payment to refund; a paid programme remains covered by the purchase refund period.

Promotional offers and Gift of Freedom

Discounted purchases, coupon-based offers and paid Gift of Freedom Silver access are covered by the same 14-day period. The refundable amount is the amount actually paid, not the regular price or the advertised bundle value. The 30-day Silver trial offered through Gift of Freedom describes access duration; it does not extend the refund period to 30 days.

For current Silver inclusions, see the Silver Membership page. Your purchase confirmation and the offer presented when you enrolled identify your purchased benefits.

The refund period is 14 calendar days from the day of purchase. Calendar days include weekends and public holidays. The period starts when your payment is successfully completed, not when you first log in, attend a session or begin studying.

To make the timing clear, we use the purchase date and time recorded on your receipt and a window of 14 consecutive days. For example, a purchase completed on 5 April 2024 at 7:00 PM IST has a refund-request deadline of 19 April 2024 at 7:00 PM IST.

Send your request within that period. The date your request reaches our support email determines whether it is within the window; our review or the bank’s processing time does not need to finish within those 14 days.

A later course start, delayed login or a longer access period does not restart this window. Requests after the 14-day period fall outside this policy’s standard refund entitlement. This does not limit any rights you may have under applicable law.

A refund under this policy is for the amount you actually paid for the purchase being refunded. An advertised value, crossed-out price, complimentary benefit or unused component does not create an additional cash refund.

For example, if your Silver purchase cost ₹6,999, the refund concerns ₹6,999. If you used a valid offer and paid ₹99, it concerns ₹99. A free webinar or a gift provided without a payment has no paid amount to return.

The 14-day period applies whether you have started learning or not. This policy does not impose a lesson-completion threshold or require you to pass an exam before making a request.

For a bundle or membership, identify the purchase you want refunded. Included resources and sessions are benefits of that purchase, rather than individually priced refundable items unless they were bought separately.

Email connect@greenbuildacademy.com with the subject “Refund Request – [Your name / Order ID]” within the 14-day period.

• Your full name and the email address used for the purchase.
• The course, membership or programme name.
• Your order ID or payment reference, purchase date and amount paid.
• A copy of your receipt or payment confirmation, if available.
• A brief reason, if you wish to share one; it helps us improve the learning experience.

Do not email passwords, OTPs, your CVV or complete card details. If someone else paid for your access, identify the original purchaser so we can verify the transaction and return funds to the correct payment source.

Our team checks the payment record, the request date and the purchase being refunded. If information is missing, we may ask for clarification to locate the payment. A timely request does not become late simply because we need additional information to review it.

After verification, we will communicate the outcome and refund status by email. Approved refunds are returned through the original payment method wherever supported. If that is not possible, our team will explain the available verified alternative.

Refund-request eligibility and payment processing are different. The 14-day period is your time to request a refund, not a promise that funds appear in your account within 14 days of purchase. The time for an approved refund to reach you depends on the payment provider and bank; we will share available tracking or reference information.

If an approved refund has not appeared, reply to the same email thread with your order reference. Do not submit another payment to “unlock” a refund.

When a course or membership purchase is refunded, the paid access associated with that purchase ends. This can include the course library, membership resources, Greenathon participation, member community and Inner Circle sessions provided through that purchase.

Refunding one purchase does not cancel a separate, independently paid course or membership. Materials provided as part of refunded access are not a continuing licence to redistribute Academy content.

Cancelling access is not the same as requesting a refund. Leaving a group, not attending a call, deleting a learning account or stopping your studies does not automatically notify our team to refund you. Send the email request described above.

If your checkout includes recurring payments, requesting a refund and stopping future renewals are separate actions. Tell support if you also want a renewal stopped, and review the billing terms shown at that checkout. This policy does not imply that every Academy product is a subscription.

Green Build Academy provides education and preparation. Enrolling does not automatically award LEED, IGBC, WELL or Estidama credentials, certify a building or guarantee an exam result, employment, income or a salary increase.

Exam registration, exam fees, credential awards and project certification are handled by the respective certification bodies. Payments made directly to those bodies, or to another independent provider, are subject to their own policies and cannot be refunded by Green Build Academy.

This distinction does not remove the 14-day refund period for the Academy course or membership you purchased from us.

We may update this policy to clarify our processes or reflect changes to our offerings. The effective date is shown at the top. A later update will not retrospectively shorten the refund period communicated for a purchase already made.

Nothing in this policy excludes or limits consumer rights or remedies that cannot be excluded under applicable law. For help understanding how this policy applies to your purchase, contact connect@greenbuildacademy.com.